• Mon-Thu : 09:00-17:00 | Fri: 09:00-16:00 | Registered office: Rowood House, First Floor, Suite B, Murdock Road, Bicester, OX26 4PP

Welcome to Dragonfly Picture Framing, Bicester

Protecting and preserving your memories, art and photography for future generations to enjoy.

Looking for a quality finish, attention to detail, assured great customer service and lots of free advice?

Welcome to Dragonfly Picture Framing, Bicester

Privacy Notice

1. Introduction

 This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how the Dragonfly Framing uses your data; for example we will explain things such as how we use your data  to build a picture of you. 

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

  It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

2. Who are Dragonfly Framing?

Dragonfly Framing ltd. – which we’ll refer to as ‘the Company’ in this document – is a small sole trader business:

The Company – operates solely within the UK. 

For simplicity throughout this notice, ‘we’ and ‘us’ means the Company and its brand.

3. Explaining the legal basis upon which we rely

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to a courier.

Legal compliance

If the law requires us to, we may need to collect and process your data.  

For example, we can pass on details of people involved in fraud or other criminal activity affecting the Company to law enforcement 

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers. 

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.

4. When do we collect your personal data?

  • When you visit our website, and use your account to buy products and services, or redeem vouchers from the Company on the phone, in a shop or online.
  • When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
  • When you create an account with us.
  • When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc.
  • When you ask one of our staff to email you information about a product or service.
  • When you enter prize draws or competitions.
  • When you book any kind of appointment with us or book to attend an event, for example a picture framing consultation.
  • When you choose to complete any surveys we send you. 
  • When you comment on or review our products and services.
  • Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the member of staff who provided that service, it may be passed on to them if requested.
  • When you fill in any forms. For example, if an accident happens at our premises, a members of staff may collect your personal data.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • We collect data from publicly-available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law.
  • When you use our car parks and shops which usually have CCTV systems operated for the security of both customers and staff members. These systems may record your image during your visit.

5. What sort of personal data do we collect?

  •  If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
  • Details of your interactions with us  in store or online

 

  • For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us.
  • Details of your shopping preferences.

For example, which of our shops you prefer to visit and where you redeem your vouchers.

  • Details of your visits to our websites, and which site you came from to ours.
  • Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.
  • Personal details which help us to recommend items of interest.

For example, you might tell us your frame preferences, which we’ll use to guide our suggested items.

We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it’s always your choice whether you share such details with us. 

  • Payment card information.
  • Your comments and product reviews.
  • Your image may be recorded on CCTV when you visit a shop or car park.
  • Your car number plate may be recorded at our car park.
  • To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. Learn more about this.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
 

6. How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to offer you promotions, products and services that are most likely to interest you. 

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

7. Combining your data for personalised direct marketing

We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the Company as described above, for example your shopping history at Dragonfly Framing. For this purpose we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us – such as the Land Registry mentioned above.

 

8. How we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks.

9. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods: 

Orders

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. In the case of certain products, such as electrical items, we’ll keep the data for 10 years. 

Warranties

If your order included a warranty, the associated personal data will be kept until the end of the warranty period.

10. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.

 Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.
  • Operational companies such as delivery couriers.
  • Direct marketing companies who help us manage our electronic communications with you.
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookies Notice for details.
  • Data insight companies to ensure your details are up to date and accurate.  

Sharing your data with third parties for their own purposes:

We will only do this in very specific circumstances, for example:

  • With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes.

For example, if you enter a holiday competition and tick a box agreeing that the travel company can send you promotional information directly. Or if we run a joint event with a restaurant, and you agree to receive direct communications from them.

  • For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
  • We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
  • We may, from time to time, expand, reduce or sell the Company and this may involve the transfer of the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
  • For further information please contact our Data Protection Officer.

To help personalise your journey through the Company website we currently use the following companies, who will process your personal data as part of their contracts with us:

  • MailChimp
  • Google
  • Microsoft
  • Meta
  • Joomla
  • Xero
  • Framiac
  • Square
 

11. What are your rights over your personal data?

An overview of your different rights

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.

The correction of your personal data when incorrect, out of date or incomplete.

For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).

That we stop using your personal data for direct marketing (either through specific channels, or all channels).

That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that the Company holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Dragonfly Framing, Rowood House, Murdock Road, Bicester, Oxfordshire, OX26 4PP, or email This email address is being protected from spambots. You need JavaScript enabled to view it.. To ask for your information to be amended, please update your online account.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

12. How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular mailing list.
  • If you have an account, log in into your Dragonfly Framing account, visit the ‘My Account’ area and change your preferences.
  • Write to Data Protection Officer, Dragonfly Framing, Rowood House, Murdock Road, Bicester, Oxfordshire, OX26 4PP

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

13. Contacting the Regulator

 If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
 
You can contact them by calling 0303 123 1113.
 
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).

14. Any questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
  • Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Or write to us at Data Protection Officer, Dragonfly Framing LTD. Rowood House, Murdock Road, Bicester, Oxfordshire, OX26 4PP

This notice was last updated on 09/01/2024

Terms and Conditions

Privacy

Guild logo BandW 180px

 

Terms and Conditions

1. Interpretation

 

1.1 “Seller” means DRAGONFLY FRAMING LTD. whose business is located Rowood House, Murdock Road, Bicester, Oxfordshire, OX26 4PP.

1.2 “Buyer” means the person who contracts with the Seller for the sale and or supply of the Goods and or the provision of the Services by the Seller.

1.3 “Contract” means the contract for the sale and or supply of goods and or the provision of the Services by the Seller to the Buyer.

1.4 “Conditions” means the standard terms and conditions of business of the Seller set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Seller and the Buyer.

1.5 “Deposited Items” means any paintings, pictures, prints, frames and or other goods placed in the custody of the Seller by the Buyer (whether or not belonging to the Buyer) in relation to the supply of Goods and or the provision of Services.

1.6 “Goods” means the goods (including any instalment of goods or accessories or parts of them by excluding the Deposited Items) which the Seller is to sell or supply and or upon which the Services are to be carried out under the Contract upon the Conditions.

1.7 “Services” means any process or work to be carried out and supplied by the Seller under the Contract upon the Conditions including by way of example mounting, fitting, framing, storage, packing, crating, shipping and transportation.

1.8 “Contract Price” means the price payable by the Buyer for the Goods or any part thereof and or for the Services under the Contract inclusive of any increases made pursuant to these Conditions but excluding VAT.

1.9 “Writing” includes telex, cable, facsimile transmission, email, SMS and comparable means of communication.

1.10 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted, consolidated or extended at the relevant time.

1.11 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Basis of Contract

2.1  The Seller shall sell and or supply and the Buyer shall purchase the Goods and or Services in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written order of the Buyer which is accepted in writing by the Seller, subject in either case to these Conditions which shall govern the Contract and subject to which any such quotation is accepted or purported to be accepted or any such order is made or purported to be made by the Buyer.

2,2  Unless otherwise agreed in writing by the Seller these Conditions form the entire agreement between the Buyer and the Seller and shall override any terms or conditions stipulated, incorporated or referred to by the Buyer whether in the order or in any negotiations and all guarantees, warranties or conditions whether express or implied by law or otherwise are excluded EXCEPT where such an exclusion is void under the Unfair Contract Terms Act 1977.

3. Quotations and Orders

3.1  The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specifications regarding for example measurements and colours) submitted by the Buyer and for giving the Seller any necessary information relating to the Goods and or Services and or Deposited Items within a sufficient time to enable the Seller to perform the Contract.

3.2  The quantity, quality and description of and any specification for the Goods and or Services shall be those set out in the Seller’s quotation (if accepted by the Buyer) or the Buyer’s order (if accepted by the Seller).

3.3  Any subsequent additions or alterations to any quotation or order shall be the subject of extra charges to the Contract Price. If the Seller adopts any changes in the order or quotation for the Goods and or Services the Buyer shall accept the Goods so changed and or Services so provided in fulfilment of the order or quotation (provided such changes do not materially affect their quality).

3.4 The Buyer shall indemnify the Seller against all damages, penalties, costs and expenses to which the Seller may become liable if any work done in accordance with the quotation or order involves an infringement of a trademark (whether registered or not) copyright, design or patent or any other intellectual property rights.

4. Contract Price

4.1  Where the Contract price is quoted the Contract Price is strictly net cash due immediately upon delivery of the invoice and prior to collection of the order. The Buyer is to pay a forty per cent (40%) deposit upon acceptance of the order or quotation. The balance of the Contract Price due shall be payable strictly net cash prior to collection or shipment of the order unless otherwise agreed. Should the deposit not be paid the Seller shall be entitled to terminate the Contract forthwith.

4.2  The Seller reserves the right to charge interest at 2% over the base rate from time to time of Lloyds Bank plc on the amount owing after the date any money is due from the Buyer to the Seller under this Contract (“the Due Date”) until such amount is paid. Time of payment is of the essence.

4.3  Only those Goods delivered overseas by transport arranged by the Seller will be zero rated for VAT purposes and Goods collected personally by the Buyer notwithstanding that they are to be transported overseas will be liable for VAT.

4.4  The notification of a claim of any kind by the Buyer shall not entitle the Buyer to withhold payment of the Contract Price or neither any balance thereof nor any right of set-off against any payment due to the Seller under any other contract between the Buyer and the Seller.

4.5  In the case of partial completion of the Contract the Seller shall be entitled to a quantum meruit in respect of all work done by it without prejudice to its rights should non-completion be occasioned by the Buyer.

5. Risks and Property

5.1  Upon delivery of the Goods to the Buyer in accordance with Clause 11 or collection of the Goods by the Buyer in accordance with Clause 10 the risk of loss, destruction or damage shall pass to the Buyer and the Buyer shall on behalf of the Seller (but at the Buyer’s own expense) insure to the full value of the Goods, but the Goods shall remain the property of the Seller until the Buyer shall have paid all monies owing to the Seller from the Buyer whether for the Goods and or Services supplied under this Contract or otherwise howsoever owing from the Buyer to the Seller.

5.2  The Buyer acknowledges that, until such time mentioned in sub-clause 5.1, it is in possession of the Goods solely as bailee for the Seller and if so required shall store the Goods separately from its own goods and in such a fashion as to be readily identifiable by the Seller until the Goods are incorporated into other goods or reality.

6. Termination

6.1 This clause shall apply if the Buyer commits any of the following acts or if any of the following events shall occur:-

6.1.1 The Buyer fails to pay any amounts due under the Contract on the Due Date;

6.1.2 The Buyer commits any breach of the Contract;

6.1.3 The Buyer becomes insolvent or unable to pay its debts;

6.1.4 The Buyer (being a limited company) resolves to go into voluntary liquidation (other than for the purpose of amalgamation or reconstruction) or the Buyer (being an individual) commits any act of bankruptcy or dies;

6.1.5 It appears that the presentation of a petition to wind-up the Buyer is threatened or contemplated;

6.1.6 An encumbrancer takes possession of, or a receiver is appointed over, any of the Buyer’s property or assets;

6.1.7 The Buyer makes any composition, scheme or arrangement with its creditors;

6.1.8 Any execution or distress shall be levied against the assets or property of the Buyer or any part thereof.

6.2 If this clause applies the Seller may without prejudice to any other right or remedy which the Seller may lawfully enforce or exercise:-

6.2.1 Without notice suspend or cancel the Contract and stop any Goods in transit and/or the provision of the Services and in the case of termination forfeit any deposit paid, and or

6.2.2 By notice to the Buyer require the Buyer to place the Goods at the disposal of the Seller and permit the Seller or its agent to enter upon any premises for the purpose of removing the Goods such permission to include severance where necessary from realty.

6.3 Notwithstanding that the Seller has not received payment of all monies owing to it from the Buyer (and provided the Seller has not exercised any of its rights under Sub-Clause 6.2 above), the Seller authorises the Buyer to dispose of or incorporate the Goods into other goods or realty, in the ordinary course of the Buyer’s business, on condition that the proceeds of any such sale or the payment (including any interim payment) for any such other goods or realty (“the Proceeds”) are paid into a separate bank account, and on condition that the Buyer holds the Proceeds upon trust for the Seller. The Buyer has a fiduciary duty to the Seller to account for the Proceeds, provided that the Buyer can retain therefrom any excess of the Proceeds over the amount outstanding owing to the Seller from the Buyer at the time the Proceeds are received.

7. Limitation of Liability

7.1 Because the potential losses which the Buyer might suffer as a result of any breach of Contract by the Seller are more readily ascertainable by the Buyer AND because such losses could be wholly disproportionate to the Contract Price AND so that the Seller can keep the Contract Price as low as reasonably possible THE BUYER AGREES with the Seller limiting its liability in accordance with these Conditions and or any guarantee.

7.2 The Seller reserves the right to appoint a sub-contractor without notice in respect of all or any of the Goods and or Services to be supplied under the Contract and the Seller shall have no liability to the Buyer arising out of and or in connection with the supply of any goods and or services by the said sub-contractor.

7.3 Each of the clauses and provisions of these Conditions are severable and if any Court finds that any Clause or Sub-Clause fails the requirements of reasonableness under the Unfair Contract Terms Act 1977 then that particular Clause or Sub-Clause shall be struck out without affecting the efficacy of any of the remaining Clauses and Sub-Clauses.

7.4 Under no circumstances shall the Seller be liable for any claim made by the Buyer for consequential or economic loss or damage.

8. Sample

8.1  Notwithstanding that a sample of the Goods may be exhibited and inspected by the Buyer it is hereby declared that such sample was so exhibited and inspected solely to enable the Buyer to judge for himself the quality and not so as to constitute a sale by sample or description under the Contract. The Seller shall be entitled to substitute alternative Goods of equivalent quality and accepts no liability for any loss or damage resulting from any such substitution.

9. Completion

9.1  The Seller will use best endeavours to ensure that the Goods and or the Deposited Items to which Services shall have been supplied are ready for collection by or delivery to the Buyer and or any Services supplied shall be performed within the period (if any) specified in the order or quotation and such details as may be necessary or required by the Seller to enable the Seller to comply with such period shall be supplied by the Buyer.

9.2  The Seller will only guarantee a date for delivery, collection or performance upon payment by the Buyer of an additional premium, and no liability shall attach to the Seller if a delivery, collection or performance date is not complied with where such additional premium has not been paid.

9.3  Time for completion, collection, delivery or performance is not of the essence except where such additional premium has been paid.

10. Collection

10.1  The Buyer shall inspect and examine the Goods and or the Deposited Items to which Services shall have been supplied upon collection from the Seller and the Seller shall not be responsible for the quality or fitness of the Goods for any purpose and collection by the Buyer shall be deemed to be acceptance of them and that they are in accordance with the terms of the Contract.

11. Delivery

11.1 Where the Buyer requires delivery of the Goods and or Deposited Items to which Services shall have been supplied to a prescribed destination a delivery charge (to include agents, insurance and transit fees) will be made and the Seller reserves the right to make a crateage charge payable by the buyer, both such charges to be added to the Contract Price.

11.2 The Seller will repair or replace (at the sellers choice) free of charge Goods but not Deposited Items damaged, stolen or lost in transit prior to delivery provided that:-

11.2.1 Where transit by a carrier has been arranged by the Seller the Buyer gives the Seller written notification of such damage, theft or loss within such time as will enable the Seller to comply with the carriers conditions of carriage as affecting damage, theft or loss in transit; or

11.2.2 Where delivery is made by the Seller’s own transport the Buyer gives the Seller written notification of such dam-age, theft or loss within such time as shall enable the Seller to comply with any requirement or condition of the Seller’s own insurance policy covering such damage, theft or loss and, unless the Buyer shall have actual notice of such conditions or requirements, the time for giving such written notification by the Buyer shall not be later than 72 hours from delivery. Time shall be of the essence.

11.3 Where the Goods and or Deposited Items are delivered to the Buyer in the UK or abroad the Buyer shall inspect them immediately on the delivery thereof at the destination prescribed by the Buyer and shall within 7 days from such inspection give notice in writing to the Seller of any matter or thing by reason whereof he alleges that the Goods and order the Services supplied are not in accordance with the Contract. If the Buyer shall fail to give such notice the Goods and or Services shall be deemed to be in all respects in accordance with the Contact and the Buyer shall be bound to accept and pay for the same accordingly.

12. Storage

12.1  If the Buyer does not accept delivery of, or does not collect the Goods and or Deposited Items within the period specified in the quotation or order (or where no such period is named within 14 days of the Seller either serving notice in writing on the Buyer or telephoning the Buyer that the Goods are available for collection) then the Seller shall have the right to store the Goods and or any Deposited Items at such premises as the Seller in its absolute discretion shall consider appropriate.

12.2  If the Seller stores the Goods and or Deposited Items the Buyer shall indemnify the Seller from and against all costs and expenses of whatsoever kind properly incurred in placing and keeping and continuing to so place and keep the Goods and or Deposited Items in such premises, including (but without prejudice to the generality of the foregoing) all transport, packing. crateage, handling, storage, and related costs and expenses together with all insurance costs, expenses, fees and premiums.

13. Lien

12.1  The Seller shall have a lien on all the Buyer’s property, including any Goods and Deposited Items in the Seller’s possession, for all sums due at any time from the Buyer. The Seller shall be entitled to use, sell or dispose of that property as agent for and at the expense of the Buyer and apply the proceeds in and towards the payment of such sums on 28 days notice in Writing to the Buyer Upon accounting to the Buyer for any balance remaining after payment of any sums due to the Seller, and the costs of sale or disposal, the Seller shall be discharged of any liability in respect of the Buyer’s property.

14. Deposited Items

14.1  Upon acceptance of Deposited Items for whatever purpose the Seller shall issue to the Buyer a receipt which must be produced by the Buyer upon any claim being made in accordance with these conditions by the Buyer against the Seller for damage suffered to the Deposited Items.

14.2  The Seller shall not be liable and accepts no responsibility for any loss, theft or damage to the Deposited Items or any part thereof and gives no warranty or guarantee that the Services shall not cause damage to the Deposited Items. EXCEPT it is hereby agreed that the Seller shall be liable to the Buyer for damage to the Deposited Items which is proved to have been the result of negligent workmanship of the Seller in providing the Services subject always to Clause 7 above.

14.3  The Buyer acknowledges that the Seller has not affected any insurance whatsoever in relation to the Deposited Items and agrees that any insurance in respect of the Deposited Items is its sole and exclusive responsibility.

15. Force Majeure

15.1  In the event of riots, strikes, lock-outs or any dispute between employers and employees, shortage of labour, fire, floods, ice, frosts or fog, Act of God, Queen’s enemies, restraints of Princes. Rulers or peoples, including interference by Government Authorities or Departments or their Officials, perils of the seas, breakdown of machinery, shortage of ship-ping or other means of transport, congestion, force majeure of any unforeseen or exceptional circumstances (including any of the above) preventing, hindering or delaying deliveries from suppliers, shippers or sub-contractors, or otherwise affecting or hindering the fulfilment of the Contract by the Seller or any circumstances whatsoever outside their control, the Seller shall have the option either to cancel the Contract or to extend the time of completion delivery or collection during the period as the circumstances or any of them or their after effects shall continue. In the event of any such cancellation by the Seller, or any extension of time, the Buyer shall have no claims whatsoever against the Seller.

  • Mon-Thu : 09:00-17:00 | Fri: 09:00-16:00 | Registered office: Rowood House, First Floor, Suite B, Murdock Road, Bicester, OX26 4PP